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XPO Logistics to launch new and interactive last mile technology for consumers

Published 02 October 2017

XPO's next-generation, web-based, last mile technology is designed to give consumers personal visibility and control over the delivery of appliances, furniture and other heavy goods.

Unlike package shipments, most heavy goods require that someone be available to take delivery inside the home. Consumers can manage orders in real time, reschedule delivery times electronically, integrate their calendars and opt to receive weather and traffic alerts. The technology provides the flexibility to set preferences such as notifications by email, text message or voice.

XPO is the largest provider of last mile logistics for heavy goods in North America, facilitating approximately 13 million carrier-based deliveries and installations a year. The company's latest technology expands on capabilities that already generate industry-leading consumer satisfaction ratings for XPO's last mile customers, including online visibility of order details, a consumer preparation checklist, real-time order tracking and ETA status updates. XPO expects to provide optional private-label branding of the consumer experience on request.

Troy Cooper, chief operating officer of XPO Logistics, said, "We have repeatedly been ahead of the curve with last mile technology that drives up consumer satisfaction in retail and e-commerce. The launch of our new, interactive delivery management tools will build brand loyalty for our customers and provide a next-generation platform for further omnichannel development. Once our North American roll-out is complete, we plan to adapt this technology to our growing last mile business in Europe."



Source: Company Press Release